Every cabinet we make is custom-cut to your home's measurements — it can't be resold to anyone else. So our refund policy follows a simple logic: it depends on how far the work has gone.
Payment structure: 70% deposit to confirm your order, 30% balance only after installation is complete. Refunds below refer to the deposit.
Changed your mind after booking or measurement, before we cut any material? Your 70% deposit is refunded in full. No penalty, no awkward questions. Do note: our factory usually starts cutting within 1 working day of confirmation — so if you need to cancel, tell us immediately.
We fabricate fast — usually starting the day after confirmation — and once your boards are cut to your kitchen's exact measurements, they can't be reused. The deposit is non-refundable at this stage — but we offer a win-win: convert its full value into credit for a different design, another cabinet type, or a rescheduled project. Your money is never simply lost.
Your final 30% is only paid once installation is done — and after that, our warranty takes over completely. If anything isn't perfect, we come back and fix it until you're satisfied, free of charge. See our warranty page for the full promise.
If we deliver something wrong or damaged — wrong colour, wrong size, damage during delivery — that's on us: we repair or replace it free, no debate. And nothing in this policy takes away your rights under Malaysian consumer law.
Three steps, no forms.
Message 018-297 3716 with your name, order details and the reason — no justification essay needed.
We check where your order is in production and tell you honestly what applies: full refund, credit conversion, or warranty.
Approved refunds are returned to your original payment method within 14 working days — usually faster.
Why this policy is fair: before we cut material, cancelling costs us little — so you get everything back. After we cut, the material is yours alone — but we'd rather turn it into something you want than keep your money for nothing. And once it's installed, our warranty means you never needed the refund anyway.
Message us on WhatsApp — we'll tell you honestly where your order stands and what applies.